At Work Up Zone, customer satisfaction is important. This Refund Policy outlines the conditions under which refunds may be issued for services or payments made through workupzone.com
1. General Policy
Payments made on Work Up Zone are primarily for services provided by freelancers and task providers.
Since most services are digital in nature, refunds are only applicable in limited cases described below.
2. Eligibility for Refunds
Refunds may be considered under the following circumstances:
Service Not Delivered – If the freelancer fails to deliver the work within the agreed timeline and no response is received.
Incomplete or Poor-Quality Work – If the delivered work does not match the agreed requirements, and the issue cannot be resolved through revisions.
Unauthorized Transactions – If a payment was made without your authorization.
3. Non-Refundable Situations
Refunds will not be provided in the following cases:
If the job/task has already been completed and approved by the client.
If dissatisfaction is due to personal preferences but the work matches the agreed requirements.
If more than 7 days have passed since the payment date.
4. Refund Request Procedure
To request a refund, please:
Contact Work Up Zone Support at 📧 support@workupzone.com
Provide order details (job ID, payment reference, and reason for refund).
Our support team will review the request within 5–7 business days.
5. Refund Method
Approved refunds will be processed back to the original payment method (e.g., bank, card, or wallet).
Refund processing time may vary depending on the payment provider.
6. Dispute Resolution
If a dispute arises between a client and a freelancer, Work Up Zone may act as a mediator. Refunds will be decided based on platform policies and provided evidence.
7. Policy Updates
Work Up Zone may update this Refund Policy from time to time. Any updates will be published on this page with the new “01/09/2025” date.
